Job description for Daily Worker Guest Experience at Pt. Bali Safari Marine Park
Responsible for providing excellent guest service by welcoming and assisting guests, providing accurate information, handling inquiries and complaints, and ensuring a comfortable, safe, and enjoyable guest experience throughout their visit to Taman Safari Bali.
Key Responsibilities
- Welcome and assist guests in a friendly, professional, and attentive manner.
- Provide accurate information regarding facilities, attractions, shows, schedules, services, and activities.
- Assist guests with directions and information about locations within the park.
- Respond to guest inquiries, requests, and concerns promptly and appropriately.
- Receive and handle guest complaints professionally and in accordance with company SOPs.
- Identify guest needs and provide appropriate solutions to ensure guest satisfaction.
- Coordinate with relevant departments to resolve guest concerns or requests.
- Follow up on guest complaints or special requests when necessary.
- Collect and communicate guest feedback, suggestions, and complaints to the supervisor.
- Assist in guest engagement activities, events, and special programs.
- Maintain professional communication and a positive attitude when interacting with guests.
- Ensure personal appearance and service standards are maintained at all times.
- Handle special guest needs or situations by coordinating with supervisors and relevant departments.
- Support the team in maintaining a positive guest experience throughout the guest journey.
Job Requirements
- Minimum Senior High School/Vocational High School (SMA/SMK) or equivalent.
- Previous experience in Customer Service, Guest Service, Frontliner, Hospitality, Tourism, or a related field is preferred.
- Fresh graduates are welcome to apply.
- Excellent communication and interpersonal skills.
- Friendly, approachable, confident, and service-oriented personality.
- Able to handle guest complaints and difficult situations calmly and professionally.
- Good problem-solving and decision-making skills.
- Able to work independently as well as part of a team.
- Basic computer skills and proficiency in Microsoft Office.
- Good command of English, both verbal and written, is an advantage.
- Willing to work on a shift basis, including weekends and public holidays.
- Well-groomed with a professional appearance.
- Able to work in a dynamic, fast-paced, and guest-oriented environment.
