Job description for Daily Worker Front Office at ZIN Canggu Resort & Villas
Job Summary :
The Daily Worker Front Office is responsible for supporting the Front Office team in delivering efficient, friendly and professional guest services. The role assists with guest arrivals and departures, inquiries, luggage handling, administrative tasks and other front office operations to ensure a smooth and positive guest experience.
Key Responsibilities :
- Welcome and assist guests in a warm, friendly and professional manner.
- Respond to guest inquiries and provide accurate information about hotel facilities, services and local attractions.
- Assist guests with requests and coordinate with relevant departments when necessary.
- Ensure guest information and documentation are handled accurately and confidentially.
- Assist with transportation arrangements and guest requests when required.
- Assist with filing, documentation, data entry and other administrative duties.
- Maintain good knowledge of hotel facilities, room types, services, operating hours and current promotions.
- Protect guest privacy and confidential information at all times.
