Job description for Customer Support at PT Restorasi Inspirasi Kreasi
ICUBE is a leading eCommerce enabler that helps brands and retailers scale their digital presence through innovative technology. From website development to seamless integration with multiple platforms, we empower businesses to thrive in the digital era
Responsibilities:
- Provide technical assistance and product support to customer
- Monitoring all projects progress according to the timeline
- Collaborate with team member such as technical lead and developers to establish the project and create a future plan
- Handle and resolve customer requests and complaints.
- Analyze customer data to improve best practices
- Improve onboarding processes to make sure project running well
- Provide dashboard to monitor project health status
- Manage e-commerce customer
Requirements:
- Fresh graduate are welcome
- Bachelor degree in IT or equivalent
- Strong knowledge customer success processes
- Good organized and able to do multi-task
- Self-driven and proactive manner
- Excellent communication skills
- Great team player
- Technical skills required & able to learn new technology
- Good analytical & Problem Solving Skills
- Willing to work in shifts
