
Customer Support
IDR2,000,000 - 2,500,000/Month
Full-Time · On-site
Minimum Associate Degree
1 - 3 years of experience
This job was closed
Job Requirements
On-site
1 - 3 years of experience
Minimum Associate Degree
21-27 years old
Skills
Japanese Language
Teamwork
Customer Support
English Language
Arabic Languange
Mandarin language
Korean Language
Time Management
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Job description for Customer Support at Airpaz.com
- Respond to customer queries in a timely and accurate way via phone, email or chat
- Identify customer needs and guide customers by using particular features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Monitor customer complaints on social media and reach out to provide assistance
- Inform customers on any new features and its functions
- Conduct after sales services
- Follow up with customers to ensure their technical issues are resolved
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