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Customer Support

IDR2,000,000 - 2,500,000/Month
Full-Time · On-site
Minimum Associate Degree
1 - 3 years of experience
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Job Requirements

On-site
1 - 3 years of experience
Minimum Associate Degree
21-27 years old

Skills

Japanese Language

Teamwork

Customer Support

English Language

Arabic Languange

Mandarin language

Korean Language

Time Management

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Job description for Customer Support at Airpaz.com

  • Respond to customer queries in a timely and accurate way via phone, email or chat
  • Identify customer needs and guide customers by using particular features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Monitor customer complaints on social media and reach out to provide assistance
  • Inform customers on any new features and its functions
  • Conduct after sales services
  • Follow up with customers to ensure their technical issues are resolved
About the company
Airpaz.com
51 - 200 employees

Office address
Gold Coast Office, PIK, North Jakarta

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Customer Support