Job description for Customer Support (Travel Desk) at PT U & I Holidays
Deskripsi pekerjaan
U & I Holidays is a Destination Management Company for Indonesia.
Established in 2009, we yearn persistently to offer the best of the services in a coordinated way for our Travel Trade partners, so that they in turn drive their retail business by offering phenomenal experiences to the end users. Conceptualized by two budding entrepreneurs Shyam Upadhyay & Ashish Indulkar, we assure comprehensive ground handling solutions including viable logistics, prompt local assistance and meticulous resource management to outline a spectacular experience for the discerning traveller.
Job Descriptions :
Give welcoming remarks to guests and ask for feedback
Remind guest program
Handle guest complaints
Build and Maintain Good Relationships with Customers
Monitor and Resolve Service Issues
Record and Track Customer Interactions
Ensure that there are changes to the guest program and inform the Voucher Division
Check if there is a free transfer from the hotel to the airport
Manage Guest Feedback and Satisfaction Surveys
Coordinate with other divisions
Job Qualifications :
High school diploma or equivalent in a related field
Proficient in english both verbal and written
Experience in customer service or a similar role
Strong communication skills, including active listening and clear articulation
Ability to solve problems, alleviate conflicts, and escalate tactfully
Ability to multitask, manage time, and prioritize
Ability to work individually and as a team member
Strong interpersonal skills
Ability to stay calm when customers are stressed or upset
Familiarity with the company's products and services
A positive and professional work attitude
Attention to detail
