Job description for Customer Support Specialist at Senri Ltd. (africa Incubator Ltd.)
🌟 We're Hiring! Customer Support – SENRI Indonesia
SENRI Limited provides enterprise solutions across multiple countries, empowering businesses through technology. Join our international team and be part of shaping the future of enterprise software.
What You'll Do
✅ Lead the onboarding process for new customers, including the setup of SENRI and its extensions (Data Studio, ERP, and SENRI DO).
✅ Manage customer accounts by understanding business goals, resolving challenges, and maintaining strong relationships with key stakeholders.
✅ Proactively support customer success and retention by ensuring customers receive continuous value from our solutions.
✅ Identify opportunities for upselling and cross-selling while introducing new features and product updates.
What We're Looking For
✔ Bachelor's degree in any field.
✔ At least 1 year of experience in Customer Success, Customer Support, or Account Management (B2B experience is a plus).
✔ Excellent communication and interpersonal skills.
✔ Fluent in English (written and spoken).
✔ Fast learner with a data-driven and customer-oriented mindset.
Why Join SENRI?
🌟 Work with a fast-growing technology company.
🌟 Collaborative and international work environment.
🌟 Opportunities for learning, career development, and professional growth.
📍 Location: Jakarta, Indonesia (On-site)
