Job Requirements
Skills
Job benefits
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Free food & beverages
Avoid wasting time and energy to buy food at the restaurant or hawker center by yourself. We'll provide the best food for you and your team. Make better use of your valuable time to rest, bond, and do other things that matter to you.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Vacation & Leaves
Feel a need for a short break from work? our company is quite flexible when it comes to leaves; be it for vacation, sick, personal, or mental health days. Simply discuss what you need and we will try to cater to those.
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Job description for Customer Support Specialist at PT Deneva (DomaiNesia)
- As Customer Support Specialist at DomaiNesia, you are responsible to provide guidance in solving customers' issues and deliver clear information about our product.
- Answer incoming phone, support ticket, and online chat requests as well as comfortable in face to face interaction;
- Assist customer to solve their issues;
- Provide clear information to customer's query;
- Maintain a friendly environment, and also can address customer's complaint gracefully.
- Willing to work in shift, especially midnight and weekend shift;
- Posses profound understanding of our product;
- Embodies PACTA (Patience, Attentive, Clear Communication, Time Management, Adaptive);
- Capable to handle the unexpected cases;
- Good team player.
- Having a basic knowledge related to domain & hosting is a plus point
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