Customer Support Specialist
IDR5,067,381 - 6,000,000/Month
Full-Time · On-site
Minimum Bachelor’s Degree
1 - 3 years of experience
This job was closed
Job Requirements
On-site
1 - 3 years of experience
Minimum Bachelor’s Degree
This job post is managed by
Online 16 hours ago
Skills
Job description for Customer Support Specialist at PT. Exabytes Network Indonesia
Job Scope and Responsibility :
We are looking for a dedicated Customer Support Specialist to join our team and give exceptional technical assistance to clients regarding our products and services. This role include Handling livechat, call centre and IndoParter.
Job Descripstions :
- Provide technical assistance to clients for products & services offered by Exabytes
- Handle call centre Exabytes ID & IndoPartner
- Troubleshoot Technical Problem
- Escalate Complex Issues
- Provide Knowledge Base for Internals and for customers
Requirements :
- Bachelor’s degree in Information Technology, Computer, or equivalent.
- Minimum 1-2 years working experience in a related field is required for this position.
- Basic Administration PLesk & cPanel or IT related certificates
- Understanding of Basic DNS
- Basic in Mail flow understanding & troubleshoot
- Have Certificates in Plesk obsidian Associates & Professional
- Have cPanel CWA, CQWA & CPCP certification. .
- Good understanding in cPanel, Plesk, DNS, Postfix, Qmail, Exim, Firewall, Main flow
- Able to speak English at least passive.
Working Conditions:
Work From Home allowed (after the probationary period) with limited quotas per year.
Employment agreement status is Permanent Worker.
About the company
Penyedia layanan solusi All-in-one Bisnis Cloud, Digital, dan E-commerce terkemuka di Asia Tenggara yang beroperasi di Indonesia, Malaysia, dan Singapura. Semangat kami adalah untuk memberdayakan kehadiran web online pelanggan, memperluas jangkauan online, digital marketing, solusi pembuatan website, solusi bisnis startups dan masih banyak lagi.
Office address
Cyber 2 Tower, Lantai 29, JL. HR Rasuna Said X5 No. 13, Jakarta Selatan, 12950Glints Safety Tips
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