Customer Support Specialist (SaaS)

PT Interna Cipta Asia (Scalev.id)

Rp3,000,000 - 4,700,000/Month

Operations & Customer Service Customer Service Representative

Full-Time · Remote/WFH

Minimum Associate Degree

1 - 3 years of experience

This job was closed

Job Requirements

Remote/WFH

1 - 3 years of experience

Minimum Associate Degree

Skills

Help Desk

Customer Service

Problem Solving

Communication Skills

Technology

Technical Support

IT Technical Support

Job Benefits

Career Path

Training/Certification

Mentorship

This job post is managed by

Interna Cipta Asia

Job description for Customer Support Specialist (SaaS) at PT Interna Cipta Asia (Scalev.id)

Tanggung Jawab

Melayani dan merespon aduan paid user melalui aplikasi Crisp.
Memberikan informasi akurat yang dibutuhkan pengguna terkait fitur dan penggunaan platform.
Menyusun laporan berkala kepada Ketua Tim Customer Service.
Berkoordinasi secara aktif dengan sesama anggota tim CS dan Ketua Tim Customer Service.
Melakukan verifikasi terhadap user yang mengajukan verifikasi bisnis.
Berkoordinasi dengan pihak payment gateway jika ada laporan kendala unpaid dari user.

Kriteria yang Kami Cari

Melek teknologi – mampu mengoperasikan laptop/PC/handphone dengan baik.
Mengetik cepat dan akurat.
Memiliki kemampuan komunikasi tertulis yang baik dan sopan.
Bersedia belajar dan memahami platform Scalev.
Memahami dasar-dasar Facebook Ads, TikTok Ads, Snack Video Ads, atau Google Ads (WAJIB minimal salah satu).
Mengerti konsep dasar pixel (WAJIB Facebook Pixel, TikTok Pixel, Google Analytics, dll).

PT Interna Cipta Asia (Scalev.id)

1 - 10 employees

Scalev is a digital products platform that makes it easy for creators and businesses to sell digital products online. Think courses, templates, software, memberships, and more — all from one platform.

Office address

Gd. Pesona Lantai 1 Ruang 1 T, Jalan Ciputat Raya Nomor 20, Kelurahan Kebayoran Lama Utara, Kecamatan Kebayoran Lama, Kota Adm. Jakarta Selatan

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