Job description for Customer Support (Korean Speaker) at Banobagi Dermatology Clinic
📍 The Solitaire, Sanur – Bali
For Banobagi Plastic Surgery & Woori Plastic Surgery
We are a premium Korean aesthetic clinic brand preparing to welcome discerning patients in Bali. Our focus is to deliver a five-star, personalised, and seamless medical journey that reflects the highest standards of Korean service excellence.
We are seeking a refined and service-driven professional to join us as a Customer Support (Korean Speaker) — a role ideal for individuals from luxury hospitality or premium service environments who are passionate about creating meaningful, high-touch client experiences.
Key Responsibilities:
- Patient Enquiry & Pre-Visit Experience:
- Respond to patient enquiries with warmth, clarity, and professionalism
- Provide accurate and personalised information on treatments, procedures, and pricing
- Understand patient goals and recommend suitable solutions
- Coordinate appointments and ensure smooth pre-visit preparation
- Five-Star In-Clinic Journey
- Welcome and accompany patients throughout their visit with a polished and reassuring presence
- Coordinate consultations with specialist doctors and support treatment plan explanations
- Anticipate patient needs and ensure every touchpoint reflects a five-star, personalised experience
- Work closely with medical and front office teams to maintain a seamless service flow
- Post-Treatment Care & Relationship Management
- Conduct thoughtful post-treatment follow-ups and recovery check-ins
- Monitor patient progress and respond to concerns with care and discretion
- Coordinate review appointments and ongoing care
- Maintain accurate and confidential patient records
Success Profile
We thrive in a dynamic, fast-evolving environment. This role is best suited for someone who:
- Remains calm, composed, and solution-focused in changing situations
- Is adaptable and responsive to operational improvements and new directions
- Takes initiative and ownership of the full patient journey
- Is detail-oriented while able to move quickly and efficiently
- Is energised by building systems and improving workflows
- Delivers consistent excellence without relying on rigid structures
Requirements:
- - Diploma or Bachelor’s degree in any field
- Minimum 2 years of experience in a luxury service environment (5-star hotel, high-end clinic, premium hospitality, or similar)
- Background in Beauty Consultant, Guest Relations, Front Office or Patient Coordination is highly preferred
- Excellent communication skills in English, Korean, and Bahasa Indonesia (Korean proficiency is an advantage)
- Well-groomed, professional, and confident in client-facing situations
- Highly organised with strong attention to detail
- Comfortable working in a developing, fast-paced environment where processes continue to evolve
Service DNA We Value
- Natural sense of timing, detail, and personalisation
- Poised and warm in high-end client interactions
- Discreet, trustworthy, and solution-oriented
- A collaborative team player with a strong sense of responsibility
Why Join Us
- Be part of premium Korean plastic surgery brand operations in Bali
- Exposure to Korean medical service excellence and international patients
- A structured environment focused on growth and long-term development
- Opportunity to help shape a new benchmark in luxury medical experience in Bali
