Job Requirements
Skills
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Job description for Customer Support - HR Software at Mekari
- Handle user inquiries and complaints through live chat/phone call/email
- Ensure user satisfaction through feedback and solution
- Inform user in case of website maintenance or any problems occurred
- 1 year of related working experience as HR Admin/ Generalist/ Payroll/ Compensation Benefit. Fresh graduates from Accounting/Finance are also welcomed to apply
- Good Accounting or Payroll knowledge is a must
- People-oriented, proactive, and communicative
- Good analytical and problem-solving skills
- Good personality
- Persuasion and Negotiation
- Email Support
- Chat Support
- Customer Service
- Typing
- Communication Skills
- Taxation
- Competitive salary + daily allowance
- Private health insurance (outpatient, inpatient, maternity, dental)
- Allowance for sports activities and glasses/contact lenses
- Strategic office location, accessible by MRT
- Flexible working hours and remote work culture
- Notebook Ownership Program
- Friendly and dynamic work environment
- Opportunity to take part in growing Indonesia's no. 1 SaaS company
Interview process
- Apply via Glints
- Pre-assessments: Personality and Technical Test
- HR interview with our recruiter
- Interview with our Hiring Manager
- Offering
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