Customer Support Engineer

PT Genecraft Labs

Rp6,000,000 - 7,500,000/Month

Operations & Customer Service Customer Service Representative

Full-Time · On-site

Minimum Associate Degree

1 - 3 years of experience

This job post is managed by

PT Genecraft Labs HRD

Job Requirements

On-site

1 - 3 years of experience

Minimum Associate Degree

Male only

Job Benefits

Work Insurance

Perform Bonus

THR

Near Public Transport

Health Insurance

Job description for Customer Support Engineer at PT Genecraft Labs

PT Wiralab Analitika Solusindo is hiring a full-time Customer Support Engineer for our Jakarta location. As a Customer Support Engineer, you will provide technical support to customers of Chromatography and Mass Spectrometry instruments and related software by actively troubleshooting over the phone and e-mail. You will also conduct on-site repair and maintenance of instruments, including:

Delivering services to customers effectively and on time
Monitoring and maintaining equipment or machinery performance
Walking customers through how equipment works including how to use it safely
Explaining new features and suggesting upgrades to customers
Participating in ongoing training to keep up to date with the latest developments of equipment
Providing clear customer feedback
Job Location: Semarang, Surabaya

Qualifications

At least vocational high school in Chemical Analyst or Degree in Electrical Engineering
Familiar and experienced with HPLC, GC/GCMS, AAS, ICP-OES, ICP-MS, LCMS, IC
Minimum of 2 years of experience in a related technical field
Excellent communication and interpersonal skills as well as problem-solving and analytical thinking abilities
Experience in maintaining, repairing, and troubleshooting analytical instruments, with a strong emphasis on Chromatography and Mass Spectrometry instruments
Ability to work independently and as part of a team, and to manage priorities in a dynamic environment
Customer-focused mindset and passion for delivering excellent service to customers
Has valid driving license (SIM A/C) and willing to travel
Fluent in English

Interview process

PT Genecraft Labs

Business Supplies and Equipment

501 - 1000 employees

Tentang Kami

Genecraft Labs

Didirikan pada tahun 2006, merupakan distributor alat laboratorium di Indonesia yang menyediakan berbagai Instruments Life Science, Analytical Chemistry & General Laboratory Instruments, Reagen and Consumables. Kami menyediakan berbagai solusi untuk produk dan layanan untuk bidang penelitian, pendidikan, kendali mutu & pengujian. Genecraft Labs memiliki tim khusus yang akan melayani Anda dengan berbagai keahlian seperti Ilmu Kehidupan, Kultur Sel, Sel Punca, Keamanan Pangan, Penyalahgunaan Forensik & Obat, Lingkungan, Penemuan Farmasi dan Obat, Penelitian Medis, Kontrol Kualitas Produk, dan banyak bidang lain yang berbeda.

Kami bangga mewakili para produsen teratas untuk instrumen laboratorium dan bahan habis pakai dari seluruh dunia. Produk-produk tersebut dikembangkan dengan keahlian tingkat tinggi dan manufaktur dengan kontrol kualitas yang ketat untuk memberikan Anda produk berkualitas luar biasa. Sebagai distributor alat laboratorium di Indonesia, kami akan selalu memberikan kualitas yang terbaik untuk Anda.

Genecraft Labs berdedikasi tidak hanya untuk menjadi perusahaan yang memimpin pasar dalam distributor alat laboratorium tetapi juga untuk melayani Anda dengan lebih baik dan senang hati. Tim kami berkomitmen untuk memberikan layanan terbaik dan didukung oleh para ilmuwan dan insinyur berpengalaman yang telah dilatih dan disertifikasi oleh semua mitra terbaik & berpengalaman kami. Kepuasan Anda & pengalaman pelanggan yang terjamin.

Office address

Business Park Kb. Jeruk, Jl. Meruya Ilir Raya No.8, Meruya Utara, Kec. Kb. Jeruk, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11620

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