Job Requirements
Job benefits
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Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
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Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Vacation & Leaves
Feel a need for a short break from work? our company is quite flexible when it comes to leaves; be it for vacation, sick, personal, or mental health days. Simply discuss what you need and we will try to cater to those.
Skills
Job description for Customer Support Engineer (Technical) at BukuWarung
- Leading technical workflow improvements to support our customer support
- Bridging our support team with the products and engineering team
- Troubleshooting technical issues by looking into logs or errors generated by the system
- Making sure merchants request are heard internally and applied to application rollouts
- Providing support in the form of procedural documentation of process, updates & follow ups
- High level of empathy & people management
- Attention to detail, creative problem solving skill & good in creating and improving processes
- Excellent interpersonal skills & time management as we are doing 100% Working From Home.
- Good written & verbal communication in english.
- >2 years of experience in tech support for mobile and web applications.
- Experience in Customer Support, Account Management and/or Customer Support Engineer
- Degree in Computer Science, Information Technology, or equivalent
- Certification in Linux and AWS is advantageous.
- Proficiency with using Mobile applications
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