Job Requirements
3 - 5 years of experience
This job post is managed by
Sisca HR
Last active 6 months ago
Skills
Job description for Customer Support Community Manager at Mintable Pte Ltd
Who We Are
Mintable is a next-gen NFT platform and marketplace. We provide a series of traditional marketplace components to the NFT ecosystem. We have been in the NFT space since 2018 and are looking for highly skilled individuals who are knowledgeable and love NFTs.
Our Mission
We make NFTs accessible to everyone globally. Through a common and familiar marketplace experience and highly advanced technology, we plan on bringing the phrase “NFT” to become a household phrase.
Our Culture
Mintable is led by technical founders, an experienced board and a bunch of passionate NFT lovers. We believe we have the perfect blend of technical brilliance, business savvy and hardworking fun. To a fellow engineer, this means you are given projects that are technically sound, and have a huge impact on consumers. You will be treasured for your work and you will be left alone so you can get some good work done!
We are looking for someone who is a highly motivated, creative individual with experience and a passion for connecting with current and future customers. As Customer Support Community Manager you need to have experience and experts in the Blockchain and CryptoCurrency.
What You Will Do
- In close collaboration with various teams, create and execute customer journeys from offsite to onsite.
- Engage actively with the audience, communicating the company’s brand in a positive, authentic way that will attract today’s modern, hyper-connected users.
- Proactively collaborate with relevant parties (both external and internal, including influencers) to deliver new initiatives for the community.
- Foster, grow, and manage our community outreach, developing the ground floor relationships with our users to create fans for life.
- Cultivate and maintain relationships within the communities online.
- Partner with Digital Marketing and Social Media specialists to maximize social media reach and influence with our community members.
- Regular reporting to the wider organization on current community trends, sentiment, and channel performance; use data to inform recommendations for ongoing community outreach initiatives, messaging, and promotions to both existing and prospective customers.
- Act on behalf of our users and bring their voice into product team discussions and meetings; ensure user sentiment, desires, and needs are understood and met through ongoing promotional support and the development of our products.
What You Will Need
- Bachelor’s Degree in Communications, Marketing, or a related field.
- At least 3 years of Customer Support Community Management experience, required for a major of Blockchain and CryptoCurrency is a plus.
- Have created and executed community-focused marketing campaigns specifically designed to foster, grow and promote the loyalty and passion of your project’s community.
- Proficient in English with excellent verbal and written communication skills with a portfolio of published professional work; ideally in a variety of mediums including long-form and social media.
- Ability to easily transition from high-level thinking to detailed creative execution and the ability to dive into the details.
- Proven advanced time management skills, with the ability to work well under pressure, and are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures.
Additional
- Location in Singapore
- Salary will be discussed upon interview