Customer Support (Client)
Company prefers not to disclose
Customer Service
Contract · On-site
Less than a year of experience
This job was closed
Job Requirements
On-site
Less than a year of experience
Minimum Bachelor’s Degree
This job post is managed by
Career Advotics
Online 12 days ago
Skills
Job description for Customer Support (Client) at Advotics
This is a contract role for a Customer Support at Client Advotics, you will be responsible for providing excellent customer service and support to our clients, ensuring their satisfaction with our products and services. You will handle customer inquiries, troubleshoot issues, escalate problems to the appropriate teams, and maintain accurate records of customer interactions.
This is a hybrid role, implying that the role is located in Jakarta, Indonesia.
Role Description
- Involve in the product operation team to support client onboarding and activation, service deployment as well as implementation and post implementation customer support
- Handle and respond to customers’ enquiries. In case enquiries or issues can’t be instantly resolved, the enquiries will be handed over to engineering team
- Document customers’ enquiries or issues for traceability and improvement purpose
- Work closely and collaboratively with product team on product improvement feedbacks
- Resolves product or service problems by clarifying the customers’ complaint, determining the cause of the problem, selecting & explaining the best solution to solve the problem, and eventually following up to ensure resolution
Qualifications
- At least Bachelor's degree, prefer in technical field (Fresh graduate are welcome)
- Solid oral and written communications skills
- Customer obsession
- Comfortable in working at a complex and fast-paced environment
- Good documentation, listening, and responding to customers skill
About the company
Advotics provides digitalization solutions to business through Advotics proprietary platform and helps clients build a revolutionary business intelligence interface. Innovation is in our blood and we’re looking for the brightest minds to develop world-class software that will touch the lives of many customers of our clients.
Company gallery
Glints Safety Tips
Legitimate employers won’t ask for contact Telegram or any kind of top-ups or payment. Do not provide your messaging app contacts, bank details, or credit card information.
Learn More
