Customer Support Administrator

PT Asta Bumi Cipta

Rp5,000,000 - 5,800,000/Month

Operations & Customer Service Customer Service Representative

Contract · On-site

Minimum Bachelor’s Degree

Less than a year of experience

Job Requirements

On-site

Less than a year of experience

Minimum Bachelor’s Degree

Skills

Communication Skills

Active Learning

Administration

Job Benefits

THR

Work Insurance

Health Insurance

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PT ASTA BUMI CIPTA

Job description for Customer Support Administrator at PT Asta Bumi Cipta

Key Responbilities:

Proactively handle and follow up on leads via WhatsApp, email, and digital channels
Guide users seamlessly through the pipeline Sign Up ➡️ Draft ➡️ SME Report
Maintain accurate CRM data, status updates, tags, feedback, and follow-up records
Identify and coordinate qualified leads with the Business Development team
Address basic customer questions and identify their specific needs
Prepare structured daily and weekly activity reports

Qualifications:

Minimum Bachelor Degree S1 with experience in Customer Service or Customer Support fields
Solid understanding of CRM systems and high accuracy in data management
Warm and persuasive communicator able to build quick rapport and guide users through chat
Proactive and resilient in handling high-volume leads and repetitive follow-ups
Quick learner who is willing to understand new products and business processes
Driven by a strong customer success mindset focused on helping and owning leads until a clear outcome

PT Asta Bumi Cipta

Mechanical or Industrial Engineering

51 - 200 employees

OUR MISSION is to become YOUR ULTIMATE SOLUTION, aligning with the company’s long-term vision of being the Most Trusted Corporate Supplier in Indonesia. PT Asta Bumi Cipta serves as the master of all trades, offering a comprehensive solution to fulfill your every procurement need.

Established in February 2016, Asta was born from the vision of its founders, who, while working as engineers in the energy sector, recognized the challenges and complexities within procurement processes. This realization sparked the idea and opportunity for Asta to bridge the gap between supply and demand.

With our motto “Not just a regular dealer or intermediary,” Asta distinguishes itself and thrives even amidst market turmoil.

Office address

Menara Cakrawala 9th Floor, North Wing, Unit 904, Jl. M.H. Thamrin No.09 , RT.2/RW.1, Kebon Sirih, Kec. Menteng, Central Jakarta 10340

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