Job description for Customer Success at Simplifa.ai
What You Will Do
- Respond to customer inquiries via email, live chat, phone, and ticketing system, meeting our response and resolution time targets
- Investigate complaints by gathering the relevant details, assessing whether they are valid, and identifying the likely cause
- Record every interaction accurately in our CRM and helpdesk tools, including inquiries, complaints, and actions taken
- Follow up to confirm the fix worked, and keep customers informed about issue status
Requirements
- Diploma, or bachelor's degree (any field), or equivalent practical experience; fresh graduates are welcome to apply
- 0–2 years of experience in customer support, customer service, account management, or a similar client-facing role
- Excellent written and verbal communication skills
- Strong problem-solving and critical thinking skills
