Make sure you’re applying to a legit company by checking their website and job posts.
Job description Customer Success Talent (Cross-Border) PT. SCI eCommerce Indonesia
- Manage and answer online inquiries in marketplace platforms (E.g Lazada, Tokopedia, Shopee, Bukalapak, Qoo10 & Etc
- Deal with all incoming inquiries and achieve customer satisfaction
- Ensure all response rate metrics are at excellent level
- Provide professional, accurate and valid information to end consumer
- Deal with customer complaints, provide a solution and offer alternatives solution within Company guideline policy
- Follow up and ensure closure of inquiry or issue
- Coordinate with the fulfillment team, key account manager, brands and other related parties
- Fresh graduates are welcome, Minimum Diploma D1
- Profiency in Mandarin will be an advantage!
- Preferably candidates with 1 - 2 Years Experience as Customer Service/Receptionist or any client-facing position
- Required Skill(s): Problem Solving, e-Commerce, Commerce, Retail, Tokopedia, Lazada, Shopee, Bukalapak
- Excellent communication and presentation skills
- Ability to prioritize and manage time effectively