Job Requirements
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Job description for Customer Success Partner - Indonesia at Brankas
- The Customer Success Partner (CSP) is the face of Brankas for their assigned
- customers. The role of the CSP is to drive the following
- As a Strategic Partner, maintain a long term roadmap for each account where Brankas
- can add value, fostering account growth through Product/Solution adoption
- Know the key stakeholders and build a relationship as a trusted adviser and be the
- Brankas counterpart to Business stakeholders
- Pull in Brankas Leadership (CEO, CTO, CPO) for senior management meetings
- periodically
- Pull in Brankas Sales for new sales and partner activities
- Increase customer satisfaction and retention
- Secure account as a potential reference in future opportunities
- This is achieved through building good relationships with customer stakeholders and helping them maximize the value of their Brankas partnership by achieving their desired business outcomes.
- The CSP influences customer satisfaction by driving business value through adoption of Brankas products/solutions and services, proactively monitoring customer health, and mitigating risk by orchestrating engagement activities through continuous relationship management.
- The CSP has overall responsibility for the daily management of their assigned customer accounts and is required to maintain a close working relationship with fellow Brankas customer-facing teams such as Product Team, Sales Managers and Project Teams.
- Expect to handle 8-10 Non-Enterprise customer accounts at any given time.
- Customer orientation and focus on quality, as well as skills to interact/collaborate with customer IT and senior decision makers.
- Customer facing experience is essential.
- Ability to communicate effectively with individuals at all levels, internally and externally, with appropriate discretion where required.
- Ability to effectively influence Senior Stakeholders into completing necessary tasks
- Ability to deliver results under pressure, work independently, and take ownership of assigned tasks (pro-active, results-oriented, pragmatic)
- Excellent communication & presentation (soft) skills.
- Enthusiast, strong work ethic and a positive attitude.
- Business Level English language skills, written and verbal.
- Graduate with a Bachelor or Honors Degree in IT/Computer
- Science/Physics/Mathematics/Engineering/Business with IT or equivalent.
- 2+ years’ working experience with proven ability in a customer-facing role working with senior management level.
- Proven record in managing issues, scope, and quality while bringing areas of accountability and tasks to successful completion within the time requirements.
- Customer facing experience in a Services oriented technology company or consulting is highly desirable
- Experience in working in regional / virtual teams is a plus..
- Experience in Finance (Banking/Financials Institutions) and/or FinTech is a plus.
- Experience in transferring knowledge to others (coaching & mentoring) is a plus.
- IT Sales (Products or Services) experience is a plus.
- 100% remote work + flexible working hours
- Competitive salary + 13th month bonus + health insurance + benefits
- Leaders in Open Banking/Open Finance in South Asia
- TOWN (Time Off When Needed) leave policy (paid time off)
- Outstanding teammates who want to celebrate your success
- Mentorship and guidance
- Excellent leadership and network of individuals
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