Customer Success - Mandarin Fluent

Company Overview:

NCS Consultant Indonesia is a business consulting and market-entry company supporting Chinese companies in establishing and expanding their businesses in Indonesia. The company provides end-to-end business support across areas including market entry, regulatory compliance, licensing, finance, tax, HR, recruitment, and other professional services.

We are now looking for a Customer Success professional to manage key client relationships, coordinate cross-functional service delivery, and ensure client needs are effectively addressed throughout the consulting engagement. The role will work closely with Chinese-speaking clients and internal teams, making fluent Mandarin communication essential to delivering a seamless client experience.

📍 Office Location: Landmark Centre, Tower A, Sudirman, South Jakarta

💼 Work Arrangement: WFO

🗓️ Working Days: Monday – Friday

⏰ Working Hours: 08:30 – 17:30

Open Positions: Customer Sucess - Mandarin Speaker

Key Responsibilities:

• Manage day-to-day communication with clients and maintain strong, professional relationships throughout the service process.
• Understand client needs and provide timely support regarding consulting services, project progress, documentation, and required follow-ups.
• Coordinate closely with internal teams to ensure smooth service delivery and a high level of client satisfaction.
• Follow up on client inquiries, requests, and ongoing cases, ensuring timely resolution and clear communication.
• Provide Mandarin–Indonesian/English translation and interpretation for documents, meetings, and day-to-day business communication.
• Handle client concerns and complaints professionally, coordinating with relevant teams to identify appropriate solutions.
• Maintain accurate client records, case updates, reports, and administrative documentation.
• Proactively identify client needs and ensure a consistent and positive client experience throughout the engagement.

Requirements:

• Fluent Mandarin proficiency in both spoken and written communication is mandatory.
• Strong English and Bahasa Indonesia communication skills.
• Strong communication, interpersonal, and stakeholder management skills.
• Customer-oriented, responsive, detail-oriented, and able to build professional relationships with clients.
• Able to manage multiple clients, cases, and priorities in a fast-paced consulting environment.
• Strong follow-up, coordination, and problem-solving skills.
• Previous experience in consulting, professional services, customer success, account management, client servicing, or a similar role is highly preferred.
• Proactive, adaptable, and comfortable working in a multicultural and fast-paced business environment.