Skills
Customer Service
This job post is managed by
Gea CARNANDO
Last active a day ago
Job description for Customer Success Executive at Eezee Ptd Ltd
Job Overview
The Customer Success Executive reports to the CS Team Leader and is responsible for supporting the commercial growth of Eezee through ensuring our customers get a delightful experience interfacing with Eezee.
Job Interactions & Interface:
This role interacts with cross-functional teams: BD, Seller Team, PIMS, L&F, Order Management Team, Finance, HR, etc.
This role reports to: CS Team Leader
Key Responsibilities
- Responsible to handle all customer queries from all engagement channels (Calls, Email & Chat)
- Ensuring customer enquiries are addressed in a timely manner in the areas of: o Fulfilling sourcing requests o Pushing quotations through Eezee system (QnF; liaising with Seller Team) o Updating customers on stock availability o Updating customers on logistic arrangements o Claim, exchange & refund
- Working with Sales Team (BD) to ensure a seamless onboarding of Enterprise account
- Gain deep familiarity with Key and SML account requirements in collaboration with the Buyer and Account Management team o Regular purchase cycles – trigger re-stock notifications and monitoring orders o Industry categorization by collaborating with BD or ST o Product requirements and criteria o Understanding customer needs through active listening and need-based questions
- Uphold customer service standards by being Eezee’s champion on: o Voice procedures o Being a partner to our clients, we represent client’s needs and requirements o Building a relationship with our customers
- Collaborating with Seller, Buyer and PIMS (Product Category) teams to ensure a consistent tracking of key data points for reporting
- Have a deep understanding of Customer SLAs targets and meeting department requirements in a collaborative manner
- Experience in Customer Success for 1 year is a must
- Experience in Outsourced Procurement/Sourcing is highly preferred but not required
About the company
What's Eezee?
At Eezee, we believe that there is a better way to do procurement. A quicker, more convenient and affordable way to get the supplies you need. We pride ourselves with being the first one-stop superstore for industrial goods and business supplies in Singapore, offering a B2B Marketplace for buyers and sellers. Long gone are the days of having to make multiple calls just to find the product you need. We’ve simplified the process so that you can enjoy greater efficiency by offering convenient and hassle-free sourcing for your business. Come take a look today!'
Work Culture At Eezee
Eezee’s a fast-growing Singaporean company in the B2B space. Who are we looking for? We’re looking for someone that’s ambitious, driven, and ready to work hard. If you’re looking for comfort and routine at a 9-6 job, this isn’t for you. Our team are made up of people who are prepared to work fast, break rules, and deliver results. We’re like no other company out there. If you think you’ve got what it takes, apply now.
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