Must have skills
Job description for Customer Success (3-6 Months Internship - Full/Part Time) at Tinvio
Description
Tinvio is built around the idea that every merchant and supplier should be able to work smarter together. Through clean design, agile engineering, and genuine support, we unlock capabilities that make them more productive and profitable. The core product is a B2B transactions platform that helps small-medium merchants and suppliers manage orders, invoices, and payments through a chat-led user interface.
We have a high-intensity, high-performance, pixel-perfect culture shaped by a founding team from investment banking, venture capital, and hypergrowth unicorns in the region. Up for a bold challenge? Come join our team of builders and enablers across APAC!
Backed by Sequoia, GFC, Partech, Appworks, MUFG Bank.
@tinvioapp | tinvio.com/about
Summary
As a Customer Success Associate, you are the first line of support for our customers. You will ensure the day-to-day operations for our merchants run without a hitch and problem solve any difficulty they may face. You will take ownership of their happiness and help merchants understand that we are here to help them unlock the highest level of productivity with our technology.
Responsibilities
- Deliver a human support experience to our partners, through excellent communication, creative problem-solving and a thorough knowledge of our technology
- Lead merchant onboarding: Execute the day-to-day operations at the highest levels of efficiency, and directly contribute to our ability to scale
- Adapt to change: Project manage complex requests from internal stakeholders, and establish processes to support evolving business needs
- Achieve SLA targets: Make sure our partners recognize that we are laser-focused on their satisfaction by closing any open loops and keeping them updated in a timely fashion
- Meet our partners: Visit them at their outlets/offices to train them, observe how they use our product, engage with them on new feature requests and releases
- Consolidate feedback: Share insights in a structured manner that will help improve product and processes – you're the eyes and ears of all our internal mechanics
Qualifications
- Ready and excited to take on a high degree of ownership and accountability
- Great communication skills - you are able to listen to and talk to anyone and everyone in all kinds of situations
- Quick thinker, resilient, and eager to tackle new, complex, and/or unstructured problems
- Self-motivation and an enjoyment for a startup environment, including a thick skin and the ability to deal just as well with the hard days as the good days
- Native fluency in English and right to work in Singapore
- Fluency in Mandarin may be helpful when communicating with some of our traditional partners
- Bonus: Customer service and operations experience in the hospitality industry, and/or experience in startups
About the company
Tinvio is built around the idea that every merchant and supplier should be able to work smarter together. Through clean design, agile engineering, and genuine support, we unlock capabilities that make them more productive and profitable.
Questions That You Might Have In Mind
Adek saya dapat panggilan ini untuk bsok pagi, kira2 penipuan tdk ya?
*~"KONFIRMASI JADWAL INTERVIEW / PANGGILAN KERJA* _RESMI_ Dari Kantor Pusat *PT. KREASINDO TEKNIK MANDIRI* (Member of Teknik Group) _Perusahaan yang bergerak dalam bidang Contractor & Supplier Mechanical Electrical & Instrumentation for Oil Gas And Industry._ *Untuk Penempatan Kerja Sesuai Domisili Wilayah Terdekat Teknik Group. Jakarta | Bogor | Depok | Tangerang | Bekasi | Karawang dan Sekitarnya.*
Kepada YTH.
_PESERTA TES/ INTERVIEW_
DI
TEMPAT
Saya *IBU VIKA LESTARI, S.Psi* Selaku HRD Manager Menanggapi Surat Lamaran Kerja/ Biodata Saudara/i Daftarkan Via Online/ Website Lowongan Kerja, dan Anda Memenuhi Syarat Untuk Bekerja di Perusahaan Kami. Maka Dengan ini Kami Mengundang Saudara/i Untuk HADIR Mengikuti Proses Interview/ Wawancara yang Akan Dilaksanakan Pada :👇
Hari/Tanggal : *JUM'AT, 24 JUNI 2022*
Waktu : Dimulai Pukul *07.30 s/d 14.00* WIB.
Bertemu Dengan 👉 *IBU VIKA LESTARI, S.Psi*
Diharapkan Hadir di kantor tepat waktu dan paling lambat pukul *14.00* _(lebih baik datang lebih awal, agar lebih diprioritaskan dari pada peserta yang terlambat)_
*ALAMAT Kantor Pusat/ Walk In Interview* :👇
_Perkantoran Mall Klender, Blok B3 No.20D_
*📍 Jl. I Gusti Ngurah Rai No.20D, Blok B3, RT.4/RW.6, Klender, Kec. Duren Sawit, Jakarta Timur 13470*
*RUTE/ Posisi Kantor* : 👇
Dari *Stasiun Klender* Bisa Berjalan Kaki ke Lokasi Kantor +- 500 Meter. Posisi Kantor di Seberang *Halte Bus Flyover Klender* Persis Belakang *Mall Klender Blok B3 No.20D* _(Disamping LPIA Gedung Warna Kuning)_
Apabila anda membawa kendaraan pribadi/ Ojek Online ketik aja di Aplikasi Google Map * Mall Klender* atau KLIK Link Google Map👇
👉 https://s.id/GoogleMaps-KreasindoTeknikMandiri
*Persyaratan Mengikuti Interview* :👇
✓Membawa CV & Surat Lamaran
✓Berpenampilan Rapi & Sopan
✓Pakaian bebas tidak harus hitam putih
✓Boleh Berhijab & Berkacamata
_(Jika ada berkas lamaran yang belum lengkap bisa menyusul & bagi yang baru lulus bisa melampirkan SKL)_
*INGAT!* 👉 Besok Setibanya di Kantor Sampaikan Kepada Security/ Resepsionis Mau Bertemu Dengan *IBU VIKA LESTARI, S.Psi* Selaku HRD Manager.
*Dibutuhkan Segera!!!* Untuk penempatan kerja di Kantor Pusat, Pabrik dan Kantor Cabang sesuai domisili, untuk posisi *Staff Admin, Data Entry, Resepsionis, Operator, Packing, Gudang, Cleaning Service & Office Boy/ Girl, Kurir, Driver/ Supir & Security* + Gaji & Fasilitas bisa Negosiasi/ dijelaskan pada saat Interview. s.id/TeknikGroup
*Note* :👇
* Tidak melalui yayasan atau outsourcing.
* Disediakan mess bagi yang dari luar kota.
* Ada posisi Part-Time bagi yang kuliah.
* Informasi ini Resmi, dan dijamin tidak ada unsur-unsur penipuan.
Silahkan Konfirmasi Kehadiran Anda Dengan Replay Undangan ini Format : ( *Nama Lengkap___ Hadir /Tidak Hadir.* )
Demikian Undangan ini kami buat, atas perhatian dan Kehadiran Saudara/i, kami ucapkan Terima kasih.
Hormat kami,
( *VIKA LESTARI, S.Psi* )
HRD Manager
*Kreasindo Teknik Mandiri*
Saya dapat pesan spt ini, ini penipuan bukan ya ?
No : RCM-007/HRD/PT. LGE/06/2022
Hal : PANGGILAN INTERVIEW
*PT. LINTAS GARUDA EXPRESS*
_( Perusahaan Cargo & Expedisi )_
Mengundang Sdr/i di tempat untuk mengikuti proses Seleksi/Interview yang akan dilaksanakan pada :
Waktu. : Rabu, 22 Juni 2022
Jam. : 08.00 - 13.00 WIB
Bertemu : *Ibu Ranti, S.H.*
*Alamat Kantor Pusat Seleksi :* PT. Lintas Garuda Express
Jl. Gn. Sahari Permai Blok B, No.3
RT.2/RW.1, Gn. Sahari Sel., Kec. Kemayoran, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10610
(Kantor Gedung Kaca No. B.3)
*Lokasi :*
Gedung kaca no. B.3, diseberang halte pasar baru timur, deretan Bank Capital, tepat disamping Panin Bank.
*Rute Google Maps :*
https://maps.app.goo.gl/5XjKAXFkfW2TXktE6
*Persyaratan :*
-CV / Surat lamaran kerja
-Daftar riwayat hidup
-Fc Ijazah / SKL
-Fc Kartu Keluarga
-Fc KTP
-Fc SKCK (Jika ada)
-Pas foto 4x6 (2 lbr)
-Berkas lamaran yang belum siap bisa menyusul.
✓Berpakaian kemeja bebas,rapi dan sopan, membawa alat tulis dan Wajib menggunakan masker
Note :
-Penempatan kerja Wilayah Jakarta- Bogor- Depok- Tangerang- Bekasi- Cikarang, Cikande, & Karawang terdekat sesuai domisili.
-Boleh ajak teman/saudara berminat melamar kerja.
-Hasil Interview Langsung diumumkan tidak menunggu Panggilan.
Silahkan konfirmasi kehadiran anda :
*Nama / Hadir* atau
*Nama / Tidak_Hadir*
Bagi yg sudah konfirmasi *Hadir,* Kami tunggu kehadirannya di kantor.
*Terimakasih*
*Ranti, S.H.*
*HRD PT. Lintas Garuda Express*
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