Customer Service

Keyventure Grup

Company prefers not to disclose

Operations & Customer Service Customer Service Representative

Full-Time · On-site

Minimum Associate Degree

1 - 3 years of experience

Job Requirements

On-site

1 - 3 years of experience

Minimum Associate Degree

Skills

Customer Relationship Management

Teamwork

Microsoft Office

Call Center

Customer Support

Problem Solving

Help Desk

Communication Skills

Outbound Call

Customer Service

This job post is managed by

Admin Rekrutmen KOG

Premium Employer

Job description for Customer Service at Keyventure Grup

Job Description:

Menjawab pertanyaan dan menangani customer melalui chat marketplace
Membantu menangani komplain, retur, refund, dan kendala pesanan
Memproses pesanan yang masuk sesuai SOP
Melakukan picking, packing, dan pengecekan pesanan sebelum dikirim
Memastikan produk, variasi, dan jumlah pesanan sesuai
Membantu pengecekan dan pencatatan stok
Menjaga kebersihan dan kerapihan area packing/warehouse
Berkoordinasi dengan tim Marketplace dan Warehouse terkait kendala pesanan

Requirements:

Berpengalaman sebagai Customer Service, Admin Marketplace, atau Warehouse Staff menjadi nilai tambah
Familiar dengan Shopee, Tokopedia, dan/atau TikTok Shop
Memiliki komunikasi yang baik dan customer-oriented
Teliti, cekatan, dan bertanggung jawab
Mampu bekerja dengan target dan deadline
Bersedia melakukan pekerjaan CS sekaligus packing/warehouse
Mampu bekerja secara individu maupun dalam tim

Keyventure Grup

Import and Export

11 - 50 employees

PT Keyventure Omni Group is a dynamic holding company established as the parent entity of a diverse portfolio of business units operating primarily in the trade and commerce sectors. With a long-term vision to build an integrated, efficient, and sustainable business ecosystem, Keyventure Omni Group plays a pivotal role in driving strategic direction, financial empowerment, and robust corporate governance for all companies under its umbrella.

Our core purpose is to empower businesses within our group to grow beyond limits by providing them with centralized support systems, access to funding, and guidance rooted in best practices. We act not only as a financial backbone but also as a strategic growth partner, fostering collaboration among subsidiaries to unlock synergies and create enduring value.

With agility, innovation, and resilience at the heart of our operations, Keyventure Omni Group is committed to leading sustainable progress and shaping a future-ready business landscape in Indonesia and beyond.

Office address

Jl. Situsari Wetan No.3, Cijagra, Kec. Lengkong, Kota Bandung, Jawa Barat 40265

Glints Safety Tips

Legitimate employers won’t ask for contact Telegram or any kind of top-ups or payment. Do not provide your messaging app contacts, bank details, or credit card information.

Learn More