Job description for Customer Service at Computer Automasi Digital Solusindo
·Maintaining a positive, empathetic, and professional attitude toward customers at all times.
·Prompt respond to customer inquiries.
·Communicating with customers through emails and phone.
·Acknowledging and resolving customer complaints.
·Knowing the products in general so that can answer initial questions.
·Processing orders, forms, applications, and requests.
·Keeping records of customer interactions, transactions, comments and complaints.
·Communicating and coordinating with colleagues as necessary.
·Providing feedback on the efficiency of the customer service process.
·Ensure customer satisfaction and provide professional customer support.
·Examining customers' faulty units and identifying the cause of units breakdowns (can liaise with service centre).
Knowledge of digital marketing is a plus
English is a MUST
