CUSTOMER SERVICE

Jalak Kargo Logistik

Rp1,000,000/Month

Operations & Customer Service Customer Service Representative

Full-Time · On-site

Minimum Bachelor’s Degree

1 - 3 years of experience

This job was closed

Job Requirements

On-site

1 - 3 years of experience

Minimum Bachelor’s Degree

Skills

Customer Service

English Language

Fast learning

This job post is managed by

PT JALAK KARGO LOGISTIK

Premium Employer

Job description for CUSTOMER SERVICE at Jalak Kargo Logistik

Job Responsibilities :

• Managing customer inquiries, coordinating and handling airfreight and ocean freight shipments from end to end.

• Act as the primary point of contact for customers regarding the inquiries and shipments.

• Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes.

• Maintain accurate records of all transactions and communications related to airfreight and ocean freight shipments.

• Work closely with the teams to provide a seamless customer experience.

• Assist in the development of operational improvements to enhance service delivery.

• Other responsibilities as needed.

Requirment :

• Education: Minimum Bachelor Degree in any field

• Have problem-solving skill

• Have good teamwork

• Fresh graduated are welcome.

• Experience in handling export-import clients is point plus.

• The ability to influence and negotiate with customers.

• Computer and Software : Excellent PC skills with emphasis on presentation and modelling (Word, Power Point, Excel).·

• Good English communication skills

• Good time management and ability to manage work priorities.

• Able to solve immediate problems and fast response.

• Have a reference customer for Logistic Industry

Jalak Kargo Logistik

51 - 200 employees

With over 16 years experience in the Balinese logistics sector, Founding Director Gusti Kadek Lindawati recognised a gap between expectations of local and international clients and the service offerings delivered by current providers.

To address this need, and with the backing of two well-established international logistics firms, Linda established Jalak Kargo Logistic (JKL), and with their support JKL aims to be the modern face of International Logistics in Indonesia, incorporating the latest in logistics software and processes while employing eco-friendly logistics solutions wherever possible to suit individual client’s needs.

Jalak Kargo Logistik philosophy is derived from various elements of natural history and Balinese culture, which can be seen in the origins of our company name.

The Jalak Bali is an iconic and native bird from Bali; a beautiful but endangered species from this island paradise. We do not just take the name of this majestic bird, but in return we engage in the preservation of its natural habitat (and that of other flora and fauna on the Island) whenever possible by contributing to the work of local NGO’s.

Office address

Jalan Sunset Road No. 105 Seminyak – Kuta Kabupaten Badung, Bali 80361.

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