Customer Service

Slameticon Digital Valley

Company prefers not to disclose

Operations & Customer Service Customer Service Representative

Full-Time · On-site

Minimum Bachelor’s Degree

1 - 3 years of experience

Job Requirements

On-site

1 - 3 years of experience

Minimum Bachelor’s Degree

Skills

Communication Skills

Customer Support

Call Center

Customer Service

Job Benefits

Gaji Pokok

Annual Leave

THR

Perform Bonus

Lingkungan Kerja Kreatif & Kolaboratif

Health Insurance

This job post is managed by

Slameticon Digital Valley

Job description for Customer Service at Slameticon Digital Valley

Fokus

Mengubah leads menjadi pembeli dan menjaga hubungan dengan customer

Job Role

1. Menangani chat masuk (WhatsApp / marketplace)

2. Follow up leads (H+1 sampai H+7)

3. Closing penjualan & upselling

4. Edukasi produk ke customer

5. Input & update data customer

6. Koordinasi dengan tim admin terkait order

Kualifikasi

Komunikatif, responsif, dan persuasif
Memiliki kemampuan closing (nilai plus)
Sabar dan teliti
Terbiasa dengan target penjualan
Memiliki kemampuan penulisan chat yang rapi & persuasif
Berpengalaman minimal 1 tahun diutamakan
Bersedia ditempatkan di Jakarta
Bersedia mengikuti training di Purwokerto (masa onboarding)

Target Output

Closing rate meningkat
Lead lama (existing database) terkonversi
Customer satisfaction terjaga

Slameticon Digital Valley

Marketing and Advertising

11 - 50 employees

PT Slameticon Digital Valley is a leading digital marketing and software development company committed to providing innovative and practical solutions to businesses of all sizes. Our team of experts combines extensive industry knowledge with cutting-edge technology to deliver exceptional results for our clients.

We strive for excellence in everything we do, from crafting custom software solutions for your business to creating comprehensive digital marketing campaigns that drive results.

We take pride in our ability to understand our client's unique needs and deliver tailored solutions that help them achieve their goals. With a focus on innovation, efficiency, and quality, PT Slameticon Digital Valley is the partner you can trust to help your business thrive in today's fast-paced digital landscape.

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