Customer Service

PT Antusa Mitra Abadi

Rp3,000,000 - 5,000,000/Month · Bonus of Rp1,000,000 - 5,000,000/year

Marketing Digital Marketing Specialist

Full-Time · On-site

Minimum Senior/Vocational High School

3 - 5 years of experience

Job Requirements

On-site

3 - 5 years of experience

Minimum Senior/Vocational High School

Female only

Skills

Marketing Communications

Social Media

Digital Marketing

Affiliate Marketing

Content Strategy

Job Benefits

Meal Allowance

Work Insurance

Career Path

THR

Perform Bonus

Health Insurance

This job post is managed by

Johannes Wahyudi HRD

Job description for Customer Service at PT Antusa Mitra Abadi

Deskripsi Tugas

Menangani seluruh komunikasi dengan customer melalui channel online (WhatsApp, marketplace, DM sosial media, website).
Memberikan informasi produk secara jelas (harga, ukuran, bahan, stok, dll).
Mendorong closing penjualan melalui komunikasi yang persuasif.
Membalas chat customer dengan cepat, ramah, dan profesional.
Follow up customer yang belum closing.
Memastikan detail pesanan (produk, jumlah, alamat, metode pembayaran) benar.
Input dan update data order ke sistem.
Koordinasi dengan tim gudang / packing untuk proses pengiriman.
Menangani keluhan customer dengan cepat dan solutif.
Memberikan solusi sesuai SOP (retur, refund, tukar barang).
Menjaga kepuasan dan loyalitas customer
Membuat laporan harian (jumlah chat, closing, komplain).
Update status order secara berkala.

PT Antusa Mitra Abadi

Apparel & Fashion

501 - 1000 employees

Varsity champions edition against harssness - garment development brand - since 2021

Office address

Jl. Cibolerang Kawasan 33 B, Margasuka, Babakan Ciparay, Bandung City, West Java 40225

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