Job description for Customer Service at PT Mitra Global Holiday
Join a Leading B2B Hospitality Marketplace!
Build Your Career in the Global Hospitality Industry with MG Group!
Are you passionate about customer service and interested in the travel and hospitality industry? Do you enjoy solving problems, communicating with people, and making sure customers have the best experience?
MG Group is looking for a Customer Service Staff member to join our team in Yogyakarta!
MG Group is a leading B2B hospitality marketplace connecting travel buyers and sellers worldwide. Through technology and exceptional service, we help our global partners grow their businesses and succeed in the competitive travel industry.
Join us and be part of a dynamic team where you can develop your customer service skills, gain international exposure, and grow your career in hospitality!
What You'll Do
- Manage domestic and international hotel reservations for travel agents and corporate clients.
- Provide prompt and professional support by answering customer inquiries via phone, email, and chat.
- Investigate customer issues, identify root causes, and deliver effective solutions.
- Communicate and follow up confidently with hotels to check room availability and resolve reservation-related issues.
- Build positive working relationships with our international travel partners and suppliers.
What We're Looking For
A Diploma (D3) or higher in any field.
- At least 1 year of experience in hotel reservations or a related role.
- Good conversational English skills to communicate with overseas travel agents, hotels, and suppliers is a must.
- A customer-focused mindset with strong communication, problem-solving, and follow-up skills.
- Experience in the travel or hotel industry will be a strong advantage.
- Willingness to work in rotating weekly shifts, including weekends and public holidays, according to the assigned schedule.
📍 Location: Yogyakarta, Indonesia
Ready to Take the Next Step in Your Career?
If you're ready to take on new challenges, work with international partners, and grow with a global hospitality business, we'd love to hear from you!
