Job Requirements
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Job description for Customer Service at Handal Semesta Berjangka (HSB)
- handle and resolve customer complaint
- provide the best solution to client/potential client issues via phone, email, and chat
- educate client about our app and forex trading.
- maintain company image by providing the best service.
- explained about company promo to the client and convince potential clients to join us.
- process orders, forms, applications, and requests
- record details of inquiries, comments and complaints
- record details of actions taken
- prepare and distribut
- communicate and coordinate with internal departments
- follow up on customer interactions
- provide feedback on the efficiency of the customer service process
- diploma / S1, general education degree or equivalent
- knowledge of customer service principles and practices
- knowledge of relevant computer & social media platforms
- understand and have experience in trading world/market.
- highly enthusiastic and passionate about trading.
- have passion in educate and introduce worl of trading to potential client.
- full of energy and be able to work under pressure
- listens and follows company instruction.
- Patient in dealing with all types of customers
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