Customer Service

PT. Ola Chat Tech

Rp5,000,000 - 6,000,000/Month

Operations & Customer Service Customer Service Representative

Full-Time · Remote/WFH

Minimum Associate Degree

1 - 3 years of experience

Job Requirements

Remote/WFH

1 - 3 years of experience

Minimum Associate Degree

Female only

Skills

Problem Solving

Call Center

Communication Skills

Outbound Call

Customer Service

Customer Relationship Management

Customer Support

Help Desk

Job Benefits

THR

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PT. Ola Chat Tech

Job description for Customer Service at PT. Ola Chat Tech

Job Responsibilities

Be familiar with the gameplay, campaigns and user scenarios of voice social products on the platform.
Establish contact with VIP users and maintain long-term relationships, and deliver differentiated service experience.
Conduct segmented operation based on user behavior analysis, formulate refined outreach strategies to improve user activity and payment conversion rate.
Assist in handling user feedback and issues to guarantee the experience and service quality of core users.
Collect user feedback and usage insights to support product optimization and operation strategy adjustment.

PT. Ola Chat Tech

Information Technology and Services

11 - 50 employees

Ola Chat is a global Internet Technology company that focuses on mobile applications, with more than 22 offices and 2,000+ staff around the world. We are dedicated to making life easier by connecting people in meaningful ways and are constantly pushing the boundaries of how tech can be more “human” through our many exciting products. Our mission is to be the leading real-time social platform, driven by our core values of passion, candor, expertise, and a commitment to diversity, equity, and inclusion.

Founded in 2019 in Singapore, we have since expanded our reach to Malaysia, Indonesia, Thailand, Vietnam, Egypt, and beyond. Ola Chat is one of the fastest-growing companies in the world, and our global footprint and years of commercialization experience have contributed to our status as an industry leader.

Office address

APL Tower Central Park, Lt. 12 Unit T9, Jl. Letjen S. Parman No.Kav 28, RT.12/RW.7, Petamburan, Kec. Grogol petamburan, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11440

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