Customer Service

岗位职责：

1、负责运营用户反馈平台（品牌官网,电商平台,FB,YouTube,ins,Whatsapp,用户反馈系统），解决用户反馈的售前售后和技术问题；

2、负责管理海外客服人员，进行操作指导、问题协助处理、营销策略和产品升级远程培训等；

3、负责所管理海外客服小组成员的考评工作，提高团队活力及工作热情，提升客服服务质量；

4、将用户反馈问题整理汇总导入相关部门处理，将用户问题闭环处理；

5、定期整理分析总结用户反馈数据，和总结汇报相关工作成果，提出产品优化建议和为经营决策提供依据。

岗位要求：

1、具备良好的客服经验和技巧

2、此岗位需要用汉语或者英语进行交流沟通

3、懂得基础的电脑操作

Job Responsibilities

1.Platform Operations & Support: Responsible for managing user feedback platforms (Official Website, E-commerce platforms, FB, YouTube, IG, WhatsApp, and internal systems) to resolve pre-sales, after-sales, and technical issues.

2.International Team Management: Supervise overseas customer service staff, providing operational guidance, troubleshooting assistance, and remote training for marketing strategies and product updates.

3.Performance & Team Development: Conduct performance evaluations for overseas team members to boost team vitality, morale, and overall service quality.

4.Issue Management: Categorize and escalate user feedback to relevant departments, ensuring a "closed-loop" resolution process for all inquiries.

5.Data Analysis & Reporting: Periodically summarize and analyze user feedback data and work achievements to provide product optimization suggestions and insights for business decision-making.

Job Requirements

1.Possess solid customer service experience and professional communication skills.

2.Proficiency in Chinese and English is required for effective communication and coordination.

注意：请用中文联系我们。