Job description for Customer Service at Junny Id
Job Description
- Handle end-to-end customer service operations across customer communication channels and e-commerce platforms, including TikTok Shop, Shopee, WhatsApp, and social media
- Respond to customer inquiries, complaints, and order-related issues through chat and marketplace channels in a timely and professional manner
- Provide accurate information regarding products, promotions, shipping, returns/refunds, and company policies
- Coordinate with internal teams to resolve customer issues and ensure smooth handling of operational problems
- Assist customers in choosing suitable beauty/skincare products based on their needs and concerns
- Handle customer complaints effectively and coordinate with related teams for issue resolution
- Manage high-volume chats and bulk customer inquiries during campaign and peak periods
- Monitor customer feedback and recurring issues to support service and operational improvements
- Maintain service quality, response time, and professionalism aligned with brand standards
Requirements
- Minimum 1–2 years of experience in Customer Service, preferably in e-commerce, marketplace, or fast-paced operational environments
- Preferably experienced in handling beauty/skincare/FMCG brands and beauty-related customer inquiries
- Familiar with TikTok Shop, Shopee, and marketplace customer service workflows
- Experienced in handling high chat volumes and fast-paced operational environments
- Strong communication, problem-solving, and customer handling skills
- Detail-oriented, organized, and able to multitask effectively
- Willing to work in shifts and during campaign periods if needed
- Willing to work WFO in BSD
