Job description for Customer Service at PT. Pinduit Teknologi Indonesia
Job Summary
1. Customer Service will be responsible to provide answer to customer needs through Chat, Email, pop up Chat and inbound call
2. Customer service able to assess customer's need and provide the answer that customer seek to achieve customer satisfaction
3. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents.
4. Follow communication procedures, guidelines and policies.
COMPETENCY REQUIREMENT
1. Outstanding written and verbal communication skills, great phone etiquette and elevated speech
2. Proactive personality and self-motivator
3. Demonstrates initiative with the ability to multi-task and detail oriented in a fast-paced environment
4. Proven to be organized, methodical, rigorous
5. Team player able to develop great relations with co-workers
6. Customer orientation and ability to adapt/respons to different types of characters
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Glints is the leading talent ecosystem in Southeast Asia. Our mission is to enable the 120 million professionals in the region to grow their careers and empower organizations to hire the right talent from anywhere in Southeast Asia. Officially launched in 2015 in Singapore, Glints has empowered more than 5 million talent and 60,000 organizations to realize their human potential. Today, we stand at the forefront of human capital empowerment as the fastest-growing startup in the career development and talent recruitment space. Glints currently operates in Indonesia, Malaysia, Singapore, Vietnam, Philippines, and Taiwan.
Layanan Pengaduan Konsumen
Company Address: Jl. Hang Lekiu KM. 2 Teluk Mata Ikan, Desa/Kelurahan Sambau, Kec. Nongsa, Kota Batam, Provinsi Kepulauan Riau, Kode Pos: 29465