Job description for Customer Service at Alfagift - Global Loyalty Indonesia
Job Responsibilities:
- Respond to customer inquiries and messages via the Alfagift application.
- Escalate unresolved customer complaints or inquiries to the appropriate internal teams to ensure prompt resolution.
- Follow up with customers to confirm the resolution of their previously submitted complaints or inquiries.
- Conduct customer satisfaction surveys via outbound phone calls.
- Support the Alfagift Customer Service team during high-volume periods by handling customer calls, responding to emails, or assisting with escalations to relevant teams.
Requirements:
Min. 1 year of Customer Service experience.
High School diploma (SMA/SMK) up to Bachelor's Degree (S1).
Preferred majors: Communication, Business, or Management.
Fast learner, detail-oriented, and efficient.
Excellent communication skills, patient, and empathetic.
Willing to work flexible shifts (morning/afternoon).
Available on weekends (with a substitute weekday off).
