Job Requirements
Job benefits
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Free food & beverages
Avoid wasting time and energy to buy food at the restaurant or hawker center by yourself. We'll provide the best food for you and your team. Make better use of your valuable time to rest, bond, and do other things that matter to you.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
Skills
Job description for Customer Service 線上客服人員 (對股票、財經有興趣者佳,歡迎應屆畢業生應徵) at 全曜財經資訊股份有限公司
- 回覆線上客服問題、接聽客服專線
- 解說產品的使用問題
- 排除客戶端電腦或手機APP使用問題
- 了解客戶需求,介紹其適合的投資方向或產品 (不需推銷,沒有銷售壓力)
- 樂觀積極:樂觀、積極主動是我們最喜歡的人生態度
- 熱情專注:熱愛你做的事情,並想做到最好
- 同理心與彈性:能站在不同人的立場看事情,能耐心協助引導客戶
- 樂於助人:喜歡幫助他人解決問題
- 好奇心與學習:喜歡接觸、學習新事物
- 接觸的客戶類型很多元,培養溝通與快速應變能力
- 在工作過程,也吸收財經知識,提升不一樣的專業能力
- 第一手學到達人的投資方法,每位員工都能免費學習!
- 須熟悉 手機/電腦 3C 產品操作
- 須具備 電話/客服 經驗
- 初階產品經理經驗尤佳
- 需要細心
- 需要耐心與客戶溝通
- 須具備良好溝通能力