Job description for Customer Service at PT Queen’s Tandoor
The Customer Service Representative will be responsible for providing excellent support to customers through various channels including phone, email, and in-person interactions. Key responsibilities include answering customer inquiries, resolving complaints, maintaining customer records, and ensuring a positive guest experience. The role also involves coordinating with other departments to address customer needs efficiently and effectively. Additionally, the representative will assist with managing inbound and outbound calls, supporting the restaurant's operations, and contributing to the overall success of the branch by maintaining strong communication and teamwork.
Candidates must have completed S1 education and possess between 1 and 3 years of relevant experience in customer service or a related field. Strong skills in call center operations, help desk support, and customer relationship management are required. Proficiency in problem-solving, teamwork, and communication is essential, as well as familiarity with Microsoft Office and outbound calling procedures. We welcome enthusiastic individuals who are eager to grow within a dynamic and culturally rich environment. If you are passionate about delivering outstanding service and thrive in a fast-paced setting, we encourage you to apply.
