Job description for Customer Service at Fitluc Pte Ltd
Note : English speaking required
Company Profile
We are looking for someone who is outgoing, organised and accountable to join our growing team. We are looking for candidates keen on a Full-time position. As a key personnel in communication, you'll play a pivotal role in FITLUC's expansion phase. Candidates who have a passion for fitness who love interactions with people will be a plus!
Responsibilities include:
- Responsible for B2B and B2C sales and lead generations;
- Manage client enquiries, lead generations, bookings on all our platforms, and facilitating the initial communication for trainers and clients;
- Management of our lead generation platform where you will closely monitor our sales pipeline and strategize how to effectively serve and support our clients at various lead type;
- Be the first point of contact for potential clients
- Clarifying their questions and making them feel welcomed on all our social channels and communicative avenues. You will be the key bridging point between client and our marketing efforts;
- Help in improving internal client management and scheduling processes;
- Support in client retention— work together with our Trainer Mentor and the Marketing team to strategize and implement churn mitigations;
- Support in business development and corporate sales;
- Ensure the consistent posting of Instagram stories on our Instagram platform
- Manage the CRM platform of the company and ensure the smooth running of operations of the gym (e.g. merchandise inventory management, smart automations, email marketing etc) ;
- Support in community building and engagement in terms of internal and external events (e.g. registration forms, planning of programme etc)
Job Requirements: - Shift work may be required
- Currently pursuing a Business (Administrative) or Mass Communications or Hospitality degree/diploma or graduated from one of these faculties
- Good communication and copy-writing skills (written and verbal in English)
- Social media savvy
- Meticulous with details
- Proficient with Microsoft Office: Word, PowerPoint, Excel
- Able to start work within short notice
- Able to communicate well with clients
- Prior experience in the Service industry will be highly preferred
