Customer Service

PT Hexagon Karyatama Indonesia

Rp3,000,000 - 4,500,000/Month

Operations & Customer Service Customer Service Representative

Full-Time · On-site

Minimum Bachelor’s Degree

1 - 3 years of experience

This job post is managed by

Hexagon Inc

Job Requirements

On-site

1 - 3 years of experience

Minimum Bachelor’s Degree

Female only

Job Benefits

Training/Certification

Career Path

Job description for Customer Service at PT Hexagon Karyatama Indonesia

Kualifikasi:

- Penguasaan WhatsApp Business: Mahir menggunakan fitur Labeling, Quick Reply, Catalog, dan Broadcast secara mendalam untuk efisiensi operasional.

- Komunikasi Persuasif & Copywriting: Menguasai teknik negosiasi dan gaya bahasa chatting yang luwes, natural, ramah, tidak kaku, serta tidak terkesan seperti robot.

- Administrasi Data (Lead Management): Terbiasa menggunakan Google Sheets atau Microsoft Excel untuk merekap, mengelola, dan mengelompokkan database pelanggan.

- Psikologi Konsumen Dasar: Memiliki empati dan intuisi yang baik untuk mengetahui kapan waktu yang tepat untuk mendengarkan (active listening) dan kapan harus menawarkan solusi atau produk.

- Pengalaman Tools Tambahan (Nilai Tambah): Pernah menggunakan aplikasi CRM atau agregator chat (seperti Mekari Qontak, Woowa, dll.).

- Kemampuan Live Streaming (Nilai Tambah / Opsional): Percaya diri tampil di depan kamera, interaktif, komunikatif, dan mampu membawakan live streaming di media sosial (TikTok, Shopee Live, atau Instagram) untuk membangun kedekatan dengan penonton sekaligus mendorong konversi penjualan.

Interview process

PT Hexagon Karyatama Indonesia

Information Technology and Services

11 - 50 employees

At Hexagon Inc, we are passionate about empowering businesses to achieve their full potential through innovative digital solutions. As a trusted leader in IT consultation, digital marketing, branding, and media consulting, we bring creativity and strategy together to deliver exceptional results.

With a customer-first approach, we design responsive websites, build impactful brand identities, and create tailored strategies to boost visibility and engagement. Our team of experts is dedicated to providing solutions that are not only cutting-edge but also efficient, ensuring maximum value for your business.

Our Vision:

To be the leading provider of digital artwork and IT solutions, driving innovation and consistently exceeding client expectations.

Our Mission:

To grow businesses with integrity, delivering high-quality services that benefit both companies and their customers.

Office address

Jl. Abdul Halim No.128, Cimahi Tengah, Kota Cimahi 40522

Glints Safety Tips

Legitimate employers won’t ask for contact Telegram or any kind of top-ups or payment. Do not provide your messaging app contacts, bank details, or credit card information.

Learn More