Job description for Customer Service at Graha HR Consulting
Persyaratan Pekerjaan
- Bachelor's degree preferred
- Strong verbal and written communication skills with high empathy and patience.
- Fast and accurate typing skills with basic proficiency in MS Office and customer support platforms.
- Ability to multitask, manage stress, and work effectively both independently and in a team
Deskripsi Pekerjaan
- Customer Support: Respond to customer inquiries, requests, and feedback via phone, email, live chat, or messaging apps in a prompt and professional manner.
- Issue Resolution: Identify and troubleshoot customer concerns, provide accurate solutions, and escalate complex issues to appropriate departments when necessary.
- Product Knowledge: Maintain up-to-date knowledge of company products, services, promotions, and policies to assist customers effectively.
- Data Entry & Documentation: Accurately record all customer interactions, complaints, and resolution details in the system/CRM database.
- Managed time for work on shifts, guided by the manager on 24/7 service deliverable
