Job description for Customer Service at SPIRAL SFS Group Indonesia
As an Admin Customer Care at our company, you will serve as the main liaison between customers and the company to ensure customer satisfaction with the products offered. Your responsibilities will include handling customer complaints, managing customer data, and coordinating with internal teams such as back office, customer relations, and sales to ensure optimal customer service. This role plays a crucial part in maintaining customer trust and brand loyalty.
Requirements :
- At least 0-1 year of working experience in a customer care/admin position, preferably in an FMCG company.
- Proficient in using computers and office applications such as Microsoft Office (Word, Excel) and Google Workspace.
- Familiarity with CRM systems and e-commerce platforms (Shopee, Tokopedia, TikTok Shop, etc.) is a plus.
- Able to manage consumer data and customer complaint reports neatly and accurately.
Qualifications :
- Excellent communication skills, polite and professional in responding to customer inquiries or complaints via chat, email, or phone (optional).
- Capable of multitasking, especially when handling multiple requests from various sales channels.
- Quick to respond to complaints or questions related to FMCG products (expiration, delivery, stock issues, etc.).
- Service-oriented, patient, and able to maintain the company’s brand image in the eyes of customers.
- Able to work both independently and as part of a team, and adaptable to changes in work systems.
