Customer Service
IDR4,500,000 - 5,300,000/Month
Full-Time · On-site
Minimum Associate Degree
1 - 3 years of experience
This job was closed
Job Requirements
On-site
1 - 3 years of experience
Minimum Associate Degree
20-27 years old
This job post is managed by
Hrd HOWEL
Online 3 hours ago
Skills
Job description for Customer Service at Howel And Co
Responsibilities:
- Respond promptly to customer inquiries across various platforms (e.g., Shopee, Tokopedia, Instagram).
- Handle and resolve customer complaints regarding product issues, returns, and exchanges.
- Manage and track orders to ensure timely delivery and address any order discrepancies.
- Collaborate with the logistics team to address shipping issues and provide updates to customers.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Prepare and submit regular reports on customer interactions, feedback, and issues.
- Monitor and respond to customer reviews and feedback on multiple platforms.
- Provide comprehensive information about products, services, and policies to customers.
- Continuously improve service procedures, policies, and standards based on customer feedback.
Qualifications:
- Male/Female, maximum age 27 years.
- Bachelor’s Degree in any field.
- Fresh graduates are welcome to apply.
- Willing to work in 24-hour shifting, including weekends and national holidays (fixed schedule, not flexible).
- Good communication skills and ability to handle difficult situations with tact and professionalism.
- Ability to type quickly and accurately; having basic computer skills.
- Strong problem-solving skills and attention to detail.
- Capable of working independently and as part of a team.
- Basic proficiency in English; additional language skills are a plus.
- High level of empathy and commitment to customer satisfaction.
About the company
About Us:
Founded in 2015, Howel and Co has redefined the art of gifting in Indonesia. As a celebrated TOP BRAND, we specialize in creating premium, bespoke gifts that capture the essence of every occasion. From luxurious bath sets to heartfelt prayer collections and playful children’s gifts, our products are meticulously crafted to ensure quality and uniqueness.
We collaborate with renowned figures and leading corporations to bring your gifting visions to life. At Howel and Co, we believe in turning ordinary moments into extraordinary memories—join the #HowelPeople and discover the power of a perfect gift.
Office address
Ruko Season City Blok A21 - A25, Jl. Jembatan Besi XI No.2, RT.13/RW.1, Jemb. Besi, Kec. Tambora, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11320Company gallery
Glints Safety Tips
Legitimate employers won’t ask for contact Telegram or any kind of top-ups or payment. Do not provide your messaging app contacts, bank details, or credit card information.
Learn More
