Customer Service (WA & Social Media)

NYUKNYAN

Rp2,500,000 - 3,000,000/Month · Bonus of Rp300,000 - 1,000,000/month

Operations & Customer Service Customer Service Representative

Full-Time · On-site

Minimum Senior/Vocational High School

1 - 3 years of experience

This job was closed

Job Requirements

On-site

1 - 3 years of experience

Minimum Senior/Vocational High School

23-35 years old

Female only

Skills

Data Entry

Customer Service

Problem Solving

Microsoft Excel

Customer Support

Google Docs

Communication Skills

Microsoft Office

Google Sheets

Office Administration

Administration

Job Benefits

Career Path

Sales Commission

Perform Bonus

This job post is managed by

NYUKNYAN Indonesia

Job description for Customer Service (WA & Social Media) at NYUKNYAN

Kami mencari Customer Service yang berpengalaman untuk menangani seluruh order & customer chat melalui WhatsApp dan social media.

Tugas utama:

- Membalas chat customer (WA, IG, online shop) dengan cepat & ramah
- Memproses order sesuai SOP (tanggal kirim, jam, alamat, cabang, produk)
- Input data order ke Google Sheet / sistem internal
- Mengirim invoice & follow up pembayaran
- Melakukan upselling & menjaga customer experience
- Koordinasi dengan kitchen & outlet terkait pengiriman
- broadcast WA

Persyaratan:
- Pengalaman minimal 1 tahun sebagai admin online shop / CS online
- Terbiasa handle volume chat di atas 50 chat / hari
- Teliti & sangat detail (tidak ada toleransi untuk salah tanggal/alamat)
- Cepat mengetik & minim typo
- Terbiasa menggunakan WhatsApp Business, Instagram & Google Sheet
- Mampu bekerja di bawah tekanan (peak season)

💼 Full time

💰 Gaji kompetitif + bonus performa

NYUKNYAN

1 - 10 employees

🥩Pork based | #FULLDaging
📍4 cabang di Jabodetabek
📍1 cabang online di Surabaya

Office address

Ruko Pisa Grande blok M no. 6, Gading Serpong, Kec. Tangerang

Glints Safety Tips

Legitimate employers won’t ask for contact Telegram or any kind of top-ups or payment. Do not provide your messaging app contacts, bank details, or credit card information.

Learn More