Customer Service (Tiktok)
IDR5,000,000 - 5,500,000/Month
Customer Service
Full-Time · On-site
1 - 3 years of experience
This job was closed
Job Requirements
On-site
1 - 3 years of experience
Minimum Senior/Vocational High School
Female only
This job post is managed by
Online 17 hours ago
Skills
Job description for Customer Service (Tiktok) at PT. Dachin Etech Global
Role Description
This is a full-time on-site CS Leader E-Commerce role located in Central Cikarang.The role involves handling customer support, ensuring customer satisfaction, adhering to phone etiquette, and providing excellent customer experiences. Other day-to-day tasks include processing orders, managing returns, resolving customer complaints, and maintaining accurate records of customer interactions.
Qualifications
- Preferable at least 1 year of e-commerce customer service or offline sales experience
- Excellent fresh graduates are welcomed
- Good communication skills - verbal and written, listening skills
- Attention to detail and accuracy
- Familiar with the basic process and basic knowledge of shopping platforms
- Adaptability, initiative, and stress tolerance
- Must be able to speak English actively
- Willing to be placed in the Cikarang Pusat
Responsibilities
- Provide guidance to Customers from product consultation and purchase according to the pre-sales procedure.
- Analyse and investigate the problem/barrier that occurred in the transaction process.
- Handling the after-sales inquiries in accordance with after-sales requirements and procedures.
- Manage the after-sales evaluation in a timely manner, and follow up the adverse evaluation within two working days.
- Record and promptly follow up on the after-sales problems by liaising with the relevant Department/function according to each complaint.
- Conduct regular checking on the planning, constructive action to be made and ensure the quality of stores, make a list, and analyze the feedback in after-sales service. According to the data and information, Customer Service Executive shall report to the Customer Service Manager to ensure the quality of pre-sales services.
- Maintain communication and provide necessary information on the delivery process to the Customer.
- Regularly send promotion messages to old customers based on actual store content.
- Make a list and analysis regarding the problem and improvement on the methods in Customer relationships and provide constructive feedback for improvement to the Customer Service Manager.
Benefit Packages
- Competitive salary and benefit packages.
- BPJS Kesehatan and BPJS Ketenagakerjaan
- Lunch catering provided.
- 5 Working days and 2 Off days.
- Position allowance.
- Performance Allowance and Performance Bonus.
- Additional Monthly Rewards.
About the company
PT. Dachin Etech Global (hereinafter referred to as "DACHIN"), headquartered in Singapore, is a data-driven Direct-to-Consumer (DTC) brand creator targeting consumers in Southeast Asia, with a strong focus on the Indonesia market.
DACHIN's managed brands span across three categories: Lifestyle (ecentio, freemir, AONEZ, COOGER), Consumer Electronics (ECLE, INBEX, Mobeo), and Beauty (HerBaay). Each brand achieves remarkable sales performance on various online marketplace platforms. For instance, ecentio is the top-selling lunch box and water bottle brand, freemir leads in cookware sales, and INBEX is the number one photography accessories brand across Indonesia.
Office address
Kawasan Industri Terpadu Indonesia China (KITIC, Jl. Kawasan Kecamatan, Nagasari, Kec. Cikarang Pusat, Kabupaten Bekasi, Jawa Barat 17330Glints Safety Tips
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