Job description for Customer Service / Support VA at Online Fellas
About the Role
Online Fellas is looking for a friendly and solutions-focused Customer Support Virtual Assistant to help clients deliver a positive customer experience. You will respond to enquiries, resolve common issues, and ensure customers receive clear and timely assistance.
Key Responsibilities
- Respond to customer enquiries through email, live chat, social media, or phone.
- Provide accurate information about products, services, orders, and policies.
- Handle complaints professionally and identify suitable solutions.
- Record and update customer interactions in the CRM or support system.
- Escalate complex issues to the appropriate team member.
- Follow up with customers to confirm that issues have been resolved.
- Maintain response-time and customer-service standards.
- Identify common customer concerns and share feedback with the team.
Requirements
- Excellent written and spoken English.
- Friendly, patient, and professional communication style.
- Strong problem-solving and active-listening skills.
- Ability to remain calm when handling difficult situations.
- Comfortable learning CRM, helpdesk, and communication platforms.
- Previous experience in customer service or customer support is preferred.
- Reliable computer, headset, and stable internet connection.
Candidates who meet the role requirements will be invited to join the Online Fellas talent network and have their profiles listed on our platform for potential opportunities with international clients.
If you have any questions or would like a quicker response, please reach us at hello(at)onlinefellas.com
