Job description for Customer Service Supervisor at Travelio
Job Descriptions:
- Monitoring daily task team
- Managing staff performance, including conducting performance evaluations and providing feedback and coaching
- Monitoring Daily Customer Service Activity and identify opportunities for improvement and resolve problems in Customer Service
- Provide reporting and analytical information (especially Case) to Manager
Requirements:
- Minimum Bachelor Degree (S1) from any major
- Familiar with Customer Service KPI
- Excellent communication skills in both written and spoken
- Familiar with call center software and analytics tools
- Willing to work in shifting time and public holiday
- Fluent in English and Zendesk System is plus point
- Able handle large team (more than 10 member)
- Able to supervise & monitoring different task
- Problem solving and team player
- Placement in Yogyakarta
