Job description for Customer Service Staff at Bia Dental Care
- Respond to customer inquiries and complaints via phone, email, and chat in a professional and empathetic manner
- Accurately record customer information and document interactions in our customer relationship management system
- Resolve customer issues and escalate complex cases to the appropriate team or manager
- Provide product and service information to customers and offer solutions to meet their needs
- Maintain a positive and helpful attitude, even in challenging situations
- Contribute to the continuous improvement of our customer service processes and procedures
