Job description for Customer Service Staff at PT Global Urban Esensial
Job Requirements:
- Have a good communication skills and tech savvy
- Have a strong relationship with user
- Technical Skills: Ms Office & Gsuite, Google Workspace Platform
- Accommodate complaints from internal and external users and process complaints until they receive comprehensive handling
- Deliver critical issues to the product department for system development
- Maintain active relationships for creating product sustainability
Job Description:
- Attending customer’s needs, requests, complaints, and problems through communication channels using (Email, Live chat, WhatsApp)
- Maintain Monthly Active User
- Categorize issues based on priority groups
- Cooperate with relevant stakeholders in handling issues
