Customer Service Specialist - Medan Based
Company prefers not to disclose
Full-Time · On-site
Minimum Associate Degree
1 - 3 years of experience
This job was closed
Job Requirements
On-site
1 - 3 years of experience
Minimum Associate Degree
Skills
Customer Service
English Language
Attention to Detail
Management Reporting
Social Media Marketing & Management
CRM
Customer Experience
Software Documentation
Invoice Processing
This job post is managed by
FM
Fabiola Meseaga
Online 3 days ago
Job description for Customer Service Specialist - Medan Based at Justnile Sea Pte Ltd
This position is recruiting for our sister company JunkToClear (JTC). We are looking for 3 candidates to fulfil the role of Customer Service Specialist based at our office in Medan.
-------
How to Apply:
Please send your resume and a cover letter to adam@skaplogistics. com (remove spaces at ".com") with the subject line "Customer Service Specialist Application"
-------
About JunkToClear (JTC):
JunkToClear is a premier provider of disposal, cleaning, and moving services. We are committed to delivering professional and efficient service, ensuring customer satisfaction at all levels.Position Type: 1-Year Contract (Renewable based on performance)
Job Scope:
The Customer Service Specialist is the primary point of contact for our customers, responsible for handling inquiries via phone, email, WhatsApp, and our website. This role plays a crucial part in upholding our commitment to excellent customer service.
Requirements:
- Fluent in English, with strong speaking and typing skills. Chinese language skills are a plus.
- Exceptional communication and interpersonal abilities.
- Proficiency in CRM systems and documentation.
- Capable of efficiently working in a fast-paced environment.
- Industry knowledge in disposal, cleaning, and moving services. Previous experience in customer service is advantageous.
Key Responsibilities:
- Customer Interaction: Ensure prompt responses to customer inquiries within a 5-10 minute timeframe during working hours across various channels.
- Customer Record Management: Create customer profiles in our JCRM system following each inquiry to maintain accurate records.
- Quotation and Invoice Generation: Accurately provide quotations and invoices by collecting necessary information and assessing service requirements.
- Documentation: Maintain detailed records of customer interactions, including any changes or cancellations, in the JCRM system.
- Coordination and Monitoring: Monitor the progress of daily jobs, communicate any scheduling changes or delays to customers, and coordinate with teams or subcontractors.
- Sales Reporting: Generate daily sales reports and manage financial documentation through the JCRM system.
- Social Media Engagement: Actively manage our Facebook and Google accounts, including regular updates, posts, and engagement with customer reviews.
Compensation and Benefits:
- Salary: Competitive salary package
- Sales Commission: 5% sales commission in recognition of contributions to business growth.
- Monthly Allowance: A monthly allowance of Rp1,000,000 to cover work-related expenses.
- Contract Duration: 1-year, with potential renewal based on performance.
- Training: One-week training to prepare for the role.
- Probation Period: One month of probation before final confirmation.
About the company
Y Ventures Group is a Singapore based e-commerce company. Our Company is a public listed company on the SGX with a focus on e-commerce distribution globally. The Group’s business model leverages on this proprietary information for the procurement, distribution, marketing and sale of products in multiple countries across different online marketplaces.
Office address
60PayaLebarRoad,#04-54PayaLebarSquare,Singapore409051Glints Safety Tips
Legitimate employers won’t ask for contact Telegram or any kind of top-ups or payment. Do not provide your messaging app contacts, bank details, or credit card information.
Learn More
