Job description for Customer Service Specialist Jakarta at Magada Tirta Amerta
Requirements:
- Minimum D3/S1 degree in any major
- Experience: Minimum of 1–2 years in Customer Service (experience in Tech-Logistics, Hospitality, or Premium Concierge services is highly preferred).
- Verbal and written communication skills in English and Bahasa Indonesia.
- Proficiency in CRM tools (e.g., Zendesk, Salesforce) and a quick learner of new internal order management systems.
- Willingness to work in a shift-based environment, including weekends or holidays as needed.
• Clear articulation and good communication skills• Typing skills with 50 WPM and 90% accuracy
- Working Hours:
• Weekdays: 6:00 AM – 10:00 AM then continue in 6:00 PM - 10:00 PM
• 2 days off in weekday
• Weekends office hour: 9:00 AM – 6:00 PM
Job Description:
- Proactively monitor and facilitate end-to-end logistics for high-value, bulk food orders to ensure 100% fulfillment and on-time delivery.
- Provide dedicated, premium support to VIP customers and top-tier merchants
- Active Issue Resolution: Intervene in real-time to solve complex escalations involving delivery delays, merchant stock-outs, or logistics hurdles.
- Stakeholder Coordination: Act as the central hub of communication between merchants (restaurants), delivery partners, and the end customer.
- Quality Performance: Maintain top-tier Customer Satisfaction (CSAT) scores and meet stringent Service Level Agreements (SLAs).
*Please submit your CV in English.
Benefit; Basic Salary, BPJS
