Customer Service Specialist 行销客服

This position is in United Arab Emirates, Dubai. Successful candidates will be provided with relocation and immigration assistance, including covid -19 related fees (if any)

Fresh Graduates are welcome to apply!

Role & Responsibilities:

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements

• Listen attentively to customer needs and concerns

• Maintain a deep understanding of our standard operating procedures (SOP) to ensure highest and most accurate form of support

Job Requirements:

• Candidate must possess at least Secondary or any equivalent

• Experience in customer service skills

• Required languages: Basic English (C Grade) and Chinese (Mandarin)

• Able to speak, read & write in Mandarin (ability in dealing with Mandarin speaking clients)

• Fresh graduates are strongly encouraged to apply

Benefits:

• 14 days Annual Leave per Annum (6 months of working aboard entitlement of 7 days Annual Leave; 12 months of working aboard entitlement of 14 days + 1 extra day Annual Leave) with subsidies of Return Flight Tickets.

•12 days Sick Leave per Annum with Medical Certificate (MC) submission.• 90 days Tourist Visa Entry

• VALID working permit upon confirmation of employment (valid for 2 years)

• Yearly renewal of Employment Contract

• KPI Incentive

• Medical insurance coverage

• Competitive salary package

• Accommodations & meals provided

(Accommodation of 4 pax per room; 3 meals per day provided)

• Training provided

• Fast career advancement opportunity

• Cross culture & fun working environment

• Working experience with cross-regional colleagues and professional gamers in the high-tech software industry!

Schedule:

• 6 working days per week , UAE - 8am – 8pm (12 hours of work daily routine; 2 hours break in between) GMT + 4

(Meals provided before/during/after work)

Supplemental pay types:

• Flight tickets from Native Countries to UAE, Dubai

• Medical Insurance coverage

• Performance bonus

Bonus Supplement:

• A renewal bonus

• Birthday bonus

• Festival seasons incentives

我们的客户属于高科技游戏领域 招聘服务客户的技术代理。如果您喜欢在平台上玩游,戏并且对客户服务充满热情,他们需要您！

角色:

作为客户服务技术代理，您将提供有关其会员资格、游戏内购买的疑难解答。您还需要通过交流开发人员和客户之间的错误来帮助解决任何安装错误的问题。

条件:

•        Sijil Pelajaran Malaysia 合格。能考虑没有 Sijil Pelajaran Malaysia 的

资格,但必须在客户服务行业的任何领域有经验。

•        精通电脑。打字速度, 每分钟 能打100 个字。

•        拥有良好的沟通技巧（口头和书面上）。

•        必须流利英语和普通话（能与非英语客户打交道）。

•        强烈鼓励毕业生申请，能提供培训。

我们理想的成功候选人

能在高科技软件产业里与跨区域同事和专业游戏玩家上创造工作经验！